Texas Patient Rights & Consumer Information
In accordance with Texas Health & Safety Code §181.105 and House Bill 4224 (effective September 1, 2025), patients have the right to access important information about requesting records, contacting the licensing council, and filing consumer complaints.
1. Request Your Health Care Records
You may request a copy of your health care records at any time.
To request records from your therapist:
• Submit a written request to hello@SACounselingCollective.com
• Submit a request by phone at 210-314-2026
• You may be asked to verify your identity and sign an authorization
Please contact the front desk if you have questions about how to request your records.
2. Contact the Texas Behavioral Health Executive Council (BHEC)
For questions about professional licensure or to seek further assistance, you may contact the Texas Behavioral Health Executive Council, which regulates licensed counselors, marriage & family therapists, psychologists, and social workers in Texas.
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, TX 78701
Phone: (512) 305-7700
Complaint Hotline (toll-free): (800) 821-3205
Website: https://www.bhec.texas.gov
3. File a Consumer Complaint with the Texas Attorney General
If you wish to file a consumer complaint regarding services received, you may do so through the Office of the Texas Attorney General – Consumer Protection Division.
Visit the Attorney General’s Consumer Protection website to file complaints online or find complaint forms and contact information. https://www.texasattorneygeneral.gov/consumer-protection
If you need help locating any of these resources, please ask our staff.