FAQ
Do you accept health insurance?
Many of our therapists do accept health insurance. When you call to schedule your first appointment, we will ask you for your insurance information so that we can contact your insurance company to learn more about your benefits. We have therapists who are currently in-network with:
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Aetna PPO
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Blue Cross Blue Shield PPO
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Cigna
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United Healthcare
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Oscar
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Optum
What if my therapist isn't in-network with my health insurance plan?
We often work with clients as Out-of-Network Providers. Our office provides Superbills to make it easy to apply for reimbursement for services.
What are your fees?
Fees vary by provider and service. All of our therapists offer a private pay fee and many providers offer reduced, sliding scale fees for those with financial need. Our front office can tell you more and match you with a therapist who specializes in your area of concern: 210-314-2026
This is my first time seeking counseling. What does a typical session look like?
We offer appointments both through telehealth and in-office. During your first session, your therapist will want to learn about your history, concerns, and goals for treatment. Our approach is collaborative and responsive to the unique needs of each of our clients, while also bringing extensive, evidence-based interventions to our work together.
How do I request my medical records from my therapist?
You may request a copy of your health care records at any time.
To request records from your therapist:
• Submit a written request to hello@SACounselingCollective.com
• Submit a request by phone at 210-314-2026
• You may be asked to verify your identity and sign an authorization
Please contact your provider by phone or email if you have questions about how to request your records.
How do I verify a professional license or contract the licensing board?
For questions about a professional license or to seek further assistance, you may contact the Texas Behavioral Health Executive Council, which regulates licensed counselors, marriage & family therapists, psychologists, and social workers in Texas.
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, TX 78701
Phone: (512) 305-7700
Complaint Hotline (toll-free): (800) 821-3205
Website: https://www.bhec.texas.gov texasbehavioralhealthcouncil.com
How do I file a compliant to the Texas Attorney General?
If you wish to file a consumer complaint regarding services received, you may do so through the Office of the Texas Attorney General – Consumer Protection Division.
Visit the Attorney General’s Consumer Protection website to file complaints online or find complaint forms and contact information. https://www.texasattorneygeneral.gov/consumer-protection
If you need help locating any of these resources, please ask our staff.